Having been a strong user of Mailchimp and Constant Contact for years, I didn’t realize an email service provider could provide good customer service. However, after starting my account with Vertex, I quickly realized that I was wrong and had been in the dark while using the other companies. The customer service I receive with Vertex is outstanding, I can call them up and they always answer. They’ve given me advice on increasing my open rates and overall strategy to create stronger email programs. Because of their flexibility, open rates and strong customer service, I’m a big fan of Vertex and would recommend them!

We use Vertex as our primary email client. Great platform to manage 50,000+ subscribers, easy to use and the customer support is excellent all around.

I use Vertex Communication to keep in contact with my 5,000+ list of subscribers. It's easy to send emails, manage my database, and conduct A|B message testing. When I need assistance, I have found their help desk to be very responsive and caring. It's a great solution for my marketing activities.

Our organization has been using Vertex for over 10 years and they have always done fantastic work. Helped me out of a pinch with some quick-turns and "done right the first time" results. Thanks

I've worked with Vertex at two companies over the last 15 years. They always provide top notch customer service and have a high quality product.

Vertex has proved to be a responsive and agile partner—one we constantly rely upon to deliver our content.

I have been using Vertex since 2014. This has allowed us to automate our email program in order to send out timely emails while managing opt outs.

We love Vertex. Everyone on the team is responsive, reliable, and genuinely dedicated to quality and service. With Vertex we see a true partner working with us to take our digital communications to the next level and create the best possible experience for us and our members.

The customer service Vertex offers is second to none! Their vendor relationships and internal knowledge is a very valuable asset and integral part of our business. Being reliable and accurate in claims are hard to come by these days, Vertex is both.

"This company is reliable and diligent in handling and optimizing deliverability issues. Customer service is instant.”  

“The Customer service is through the roof! Deliverability has never been higher and we have over 3x the campaign response rates of numerous previously used email services.  Vertex are a HUGE asset to my marketing company.”

“Vertex Communication is a very customer centric organization and work hard to ensure you're satisfied. They've been in the email industry for a long time so they have a ton of knowledge and understanding of digital marketing.”

“We appreciate the efforts you put into helping use resolve the complaint feedback loop and delivery issues a few months ago. In fact, I still think about how diligent you were in following up with us and how patient you were with us. It is an example of professional behavior that I appreciate.”